Fifteen years, in order

Apr 2025 – Present

Associate Manager — Product & AI Upskilling

30+ member cross-functional org · 3 concurrent SaaS lines · company-wide AI adoption

• Lead a 30+ member cross-functional product and engineering organisation across 3 concurrent SaaS lines — owning roadmap prioritisation and OKRs and installing the operating cadence and standards that lifted efficiency 25% and compliance 30%.
• Lead company-wide AI transformation as the organisation's AI-adoption lead — defining standards, aligning and enabling executives and delivery teams, and embedding reusable AI patterns and governance across the organisation.
• Directed delivery of an enterprise integration platform for a global software client in under 3 months in a no-BRD, no-infrastructure setting — owning requirements, architecture direction, and stakeholder alignment under ambiguity.
• Established AI-powered automation (n8n + LLM APIs) with human-in-the-loop guardrails that cut targeted manual effort 60%+ and was adopted as a standard across delivery teams.
• Built organisational capability — trained and enabled 50+ staff and led the company's brand and identity revamp (logo, colour system) across all digital and print assets.

May 2024 – Mar 2025

Product Consultant

Event-tech & sales-enablement SaaS · primary client partner

• Owned product roadmap and GTM strategy for an event-tech and sales-enablement SaaS as primary client partner — driving discovery, feature prioritisation, and release planning against business goals.
• Launched Generative AI sales-enablement workflows that lifted content output 25% and cut turnaround from days to hours through hypothesis-driven iteration.

Jan 2022 – Apr 2024

Senior Business Analyst — Product

Multi-state cannabis compliance SaaS

• Shaped product direction for a multi-state Cannabis Compliance SaaS — translating complex regulation into a prioritised roadmap and epics that drove measurable adoption gains.
• Led discovery (usability testing, customer interviews, competitive analysis) and high-fidelity Figma prototyping that improved task completion and informed prioritisation.

2015 – Jan 2022

Lead Business Analyst

GE OneHR platform · 10+ analysts across geographies

• Owned the full product lifecycle of GE's OneHR platform — launched 25+ responsive enterprise HR portals and cut migration time 15%.
• Led a 10+ member analyst team across geographies, setting the discovery and documentation standard the practice ran on.

Oct 2010 – 2015

Senior Business Analyst → Software Engineer

Fortune 5 payroll systems · Java engineering

• Automated payroll processing for a Fortune 5 client — eliminated manual reconciliation and cut downtime 15%.
• Began as a Java software engineer (2010–2015), which is where the habit of staying technical started.